Refund and Returns Policy

Last Updated: [September 2023]

Thank you for choosing We3DPrint. We are committed to providing you with high-quality 3D printing services and products. If you encounter any issues with your order, please review our Refund and Returns Policy to understand the process and your options.

Refund and Returns Eligibility

  1. Quality Issues: If you receive a 3D printed product with significant quality defects or printing errors, please contact us within 7 days of receiving the item(s). We will assess the situation and may offer a replacement or a full refund, depending on the circumstances.
  1. Damage During Shipping: If your 3D printed product is damaged during shipping, please contact us within 7 days of receiving the item(s). We may request photo documentation of the damage. We will then provide instructions for returning the product and may offer a replacement or a refund.

Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team on our contact us page within the specified timeframe, providing your order number and details of the issue.
  2. We may request photo documentation of the issue, such as quality defects or shipping damage.
  3. We will provide you with instructions on how to return the product, if applicable.
  4. Pack the product securely, preferably in its original packaging, and include a copy of your purchase receipt or order confirmation.
  5. Ship the product to the address provided by our Customer Service team, if applicable.

Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund. Depending on the situation, your refund may be processed as follows:

  1. Quality Issues: If your return is approved, we will initiate a refund to your original payment method. You can expect to receive the refund within 7 days, depending on your payment provider.
  1. Damage During Shipping: If your return is approved, we will initiate a refund to your original payment method. You can expect to receive the refund within 7 days, depending on your payment provider.

Exclusions

Please note the following situations are not eligible for return or refund:

    • Variations in color, texture, or finish that are inherent to the 3D printing process.
    • Damages resulting from misuse, improper handling, or modifications after delivery.
    • Custom-designed or personalized products.

Contact Us

If you have any questions, concerns, or requests regarding our Refund and Returns Policy for We3DPrint, please contact our Customer Service team on our contact us page.

We reserve the right to update or modify this policy at any time without prior notice. The “Last Updated” date at the top of the page indicates when the latest revisions were made.

By placing an order on our website, you agree to the terms outlined in this Refund and Returns Policy.